The honest answers.

Yes. We only groom pets with up-to-date core vaccinations. It keeps your pet, your home, and our groomer safe. We'll ask at booking and do a quick check at arrival.

Nervous pets are common. Our groomers work at a calm pace with a treat-first approach. If your pet is genuinely aggressive, we may pause and reschedule with extra prep time. We never force a session. Add any history to the booking notes so we arrive ready.

If matting needs significant extra time, a small surcharge may apply. We'll always flag it transparently on arrival, never as a silent line item. If the matting is too severe to de-mat safely, we'll recommend a vet visit first.

Cat grooming takes about 45 to 60 minutes and dog grooming about 90 to 120 minutes, depending on the package you pick. Each package shows its exact duration when you book.

You pick the time at booking, and the earliest slot is 60 minutes from now. Once a groomer accepts, you'll see live updates as they head over.

Free cancellation until a groomer accepts your booking. Once a groomer accepts, the booking is committed. We never charge you for a cancellation we initiated.

You choose at booking. Pay after means your groomer shows a UPI QR at the end of the visit, or takes cash, and the payee is PETSEVA PRIVATE LIMITED, FurDial's parent company. Pay now takes you through Cashfree's secure checkout before the visit, where UPI, cards, netbanking and wallets all work.

We cover 71 pincodes in Mumbai, Thane, Navi Mumbai, Mira Road, Nalasopara, Panvel, Dombivli, Kalyan and Bhiwandi, working pincode by pincode rather than city-wide, and we open new ones as demand builds. Check whether we cover yours, and if we don't yet, tell us so we know where to go next. Check your pincode

Yes, as a preference. After a groom, mark the groomer as a favourite from that booking in the FurDial app. We try to send them to you whenever they cover your pincode and are available, and our team sees your choice before assigning anyone.

Yes. The FurDial app for pet parents is free on Google Play and the App Store in India, and it books the same grooming packages at the same prices as this website. About the app

Search for FurDial on Google Play for Android or on the App Store for iPhone, or use the download page on this site, which links to both listings. Go to the download page

No. FurDial Partner is a separate app for approved FurDial groomers to take and complete jobs. A pet parent never needs it; the customer app is simply called FurDial.

Yes. Booking on furdial.com works on any phone or computer with no install, with the same packages, prices, groomers, live tracking and saved pet profiles. The app adds push notifications when your groomer is on the way, and lets you mark a groomer as a favourite. Book on the website