Refund Policy

• You cancel before a groomer accepts. If you have paid in advance, you receive a full refund. If you have not paid (post-paid UPI), nothing is owed by either side.
• We cancel the booking — for any reason, including no groomer being available in your area at the requested time. Full refund of any amount paid.
• Your assigned groomer no-shows or arrives more than 60 minutes late without acceptable reason. Full refund of any amount paid; we may also offer a free re-booking at our discretion.
• The service cannot be completed safely due to unforeseen circumstances on our side (equipment failure, groomer illness, etc.). Full refund of any amount paid, OR an option to reschedule.
• Quality dispute resolved in your favour. If you raise a quality complaint within 48 hours of service completion and we determine, after review of the SOP photos and checklist, that the service materially fell short of what was promised, we refund all or part of the amount at our reasonable discretion.

• You cancel after a groomer has accepted the booking. The booking is committed at that point. For pre-paid bookings this means no refund; for post-paid bookings the groomer may charge a no-show fee at our discretion.
• The service was completed satisfactorily. Subjective preference differences (e.g. you wanted shorter fur, different finish) are not refundable — the groomer follows the package's defined SOP.
• You did not disclose required information (vaccination status, aggressive behaviour, severe matting) and we had to abandon the session for safety reasons.
• You were not available at the agreed time and address, and the groomer could not contact you after reasonable effort.
• You change your mind after the service has begun. If the groomer has started any part of the SOP (phase 1 onwards), the booking counts as in-progress and refund is at our discretion.

Most refunds are automatic — if you cancel before a groomer accepts and you have paid in advance, the system queues your refund without you having to do anything.

For all other cases, write to us within 48 hours of the issue:

• Email: support@furdial.com
• WhatsApp: +91 81238 62835

Include the following so we can process quickly:

• Your booking reference (looks like FD-2026-XXXX)
• The reason for your refund request, with as much detail as possible
• Any photos or messages that support your complaint (we will also review our own SOP photos)

• UPI payments are refunded back to the same UPI ID you paid from. Refunds reach your account within 5–7 business days from approval.
• Card or netbanking payments (when we add online pre-payment in future) are refunded to the source card or bank within 5–7 business days from approval.
• We do not refund to a third party or alternate UPI / bank account — only to the original payment source.

We will email you a confirmation when the refund is initiated. If you do not receive the refund within 10 business days, please contact us — sometimes banks take longer than expected.

If your assigned groomer does not show up at all, or arrives more than 60 minutes after the scheduled time without informing you in advance, please contact us immediately. You will receive a full refund of any amount paid plus, where appropriate, a goodwill credit toward a future booking.

Genuine delays (heavy traffic, an emergency the groomer communicates in advance) are not no-shows — we expect a little flexibility, but we will make it right if we have inconvenienced you.

We may update this policy from time to time; the latest version is always on this page with the "Last updated" date at the top.

For anything else, see our Terms and Privacy Policy, or write to support@furdial.com.